ASA | Felicitá Penthouse | Beto Carrero

• Documents for every guest are required before the accommodation is released. After the booking is confirmed we will contact you by message asking for the information needed to complete the virtual check-in.

• The property may be subject to occasional outside noise from neighbours, construction work during legal hours, traffic or normal activity in the area.

• The maximum number of guests must not be exceeded.

• Visitors who are not registered guests are not allowed without prior authorisation.

• Pets are not allowed.

• The property may show minor cosmetic differences and normal signs of wear compared to the photos, such as changes to decorative items, furniture layout, linen colours, marks of use on furniture and paint, or equipment replaced by equivalent models. The layout, the capacity, the cleanliness and every advertised item are always kept.

• Electricity, water, gas, internet and TV signal depend on utility companies and providers. Occasional interruptions outside our control may happen and will be followed by our team until service is restored.

• Any problem must be reported immediately through the chat of the platform where the booking was made, as soon as it is noticed. ASA STAYS has its own team in the city and commits to providing a solution or an alternative on the same day. Requests made without contacting us first prevent us from solving the issue and will be handled case by case.

• The property is delivered clean and checked against a checklist with photographic records before every arrival. Please report any discrepancy found on arrival on the same day, so we can register and fix it immediately.